We have reached an agreement! :cheers:
Well looks like I really did it :(
- Thread starter JonM
- Start date
We have reached an agreement! :cheers:
JonM
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- Jan 4, 2010
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Not trying to argue either, but ever company of power tools I've personally ever dealt with was able to send me replacement parts if needed. I'd understand to a degree if the car had destroyed the whole thing and I was asking for a unreasonable amount of supplies, but a measly plastic housing should not be out of reach for a company like this. I'm not asking for an arm and a leg here, just a few fingers.
As far as AG staff..I really don't wanna bother them. There is no need. The guy sounded pretty firm on his no answer...sucks because I really did think of them as a prestigious company before this with their great warranty and all. Everyone who is considering this polisher be forewarned...accidents happen, and the plastic piece that was broken could have easily been broken from a simple drop...be careful, and don't expect any special treatment if you buy this polisher....accidents do happen
clm65
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- Feb 20, 2010
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Well that just sucks. After much debate and after reading endless reviews, I had finally decided on getting a GG ROP. Now after hearing about your fiasco, I'm back to the drawing board. Sounds like they make a good machine, but if a company is not able to accomodate a simple issue like this...well, let's just say that speaks volumes about their customer service policy.
Now, PC or Meguiar's....hmmm.
Now, PC or Meguiar's....hmmm.
clm65
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- Feb 20, 2010
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Jon - just to make sure I'm understanding correctly and not inappropriately condemning GG, did you strictly talk to them about sending you the part? I can't tell from your posts if they were willing to repair it if you send it to them. I'm thinking they may feel some liability if they don't install it themselves and you end up getting hurt, since it is an electrical/rotating piece of machinery. If they are not willing to send the part OR install it themselves for a nominal charge, then that just ain't right.
feslope
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- Jul 1, 2009
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Not me. I intend to ask Griots about this.
I totally agree.
I would think AG would want to know about this. This could happen to anyone of us. I have this DA and the 3" one also. Possibly my last Griots purchases.
Strokin04
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- Dec 4, 2006
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I am glad I didn't go with the Groits because I too have broken tools before and need parts to fix them and it sucks they don't want to support their own product.
You should get the Porter Cable DA or the new Meguiars and I am sure you will enjoy what they can do for you. I have both the PCXP and G110v2 and like both and they both have their strong points.
I use to own a Flex 3401 but, never really liked it that much and found that I can do everything with a DA. If the DA can't handle it I have a rotary but, seldom use it.
You should get the Porter Cable DA or the new Meguiars and I am sure you will enjoy what they can do for you. I have both the PCXP and G110v2 and like both and they both have their strong points.
I use to own a Flex 3401 but, never really liked it that much and found that I can do everything with a DA. If the DA can't handle it I have a rotary but, seldom use it.
termigator
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- Feb 5, 2009
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Sorry to hear about your trouble with Griot's. This is the first time I ever heard of a company that does not offer parts or service for their power tools. And I've heard so many great reviews on their DA too. Glad I got the FLEX.
Definitely makes me wonder what they do with all the DA's that get returned to them.
I'll definitely be asking them about this kind of situation at DF on Sunday.
Definitely makes me wonder what they do with all the DA's that get returned to them.
I'll definitely be asking them about this kind of situation at DF on Sunday.
5.4 Shelby
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- Feb 23, 2010
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Has anyone checked? Does Flex, PC and/or Megs have replacement parts for theirs?
I guess that would be a major decision maker for some. One of the reasons I bought the GG was the lifetime warranty. I still believe they will stand behind it if it fails mechanically. I had not thought about accidental damage. Same kind of thing for stuff like computers, cameras, etc. Does Dell sell new keypad buttons for your laptop in case you break one? Will Canon sell you a new LCD screen if you crack yours? Will LG sell me a new power cord For my TV if my dog chews mine up?
Griots has resolved any problem I have ever had. Including things like Rusting shafts on pneumatic stools, year old chemicals separating and what I thought was a problem with my switch on my 6in orbital. I just bought the ROP about a month ago. On the way home I was playing with the switch and noticed it was a little sticky. Seemed kinda hard to flip on. I called them about it. I had a new one within 2 days. In the meantime my original one had loosened up. The new one felt sticky just like the other. I realized it was simply the newness of the switch. I sent back the replacement and kept my original. It is a great polisher.
It sucks you had this problem and they could/would not fix it. I think they could not fix it and whoever you spoke to did not communicate that well to you. I would bring this up as a concern by our group at the DF booth. Maybe if they realize it will cost them several sales from people on this site, they will come up with a way to remedy your problem.
Whatever happens, I hope it works out for you. Either they fix it and keep you as a customer or you find a polisher you like better.
I guess that would be a major decision maker for some. One of the reasons I bought the GG was the lifetime warranty. I still believe they will stand behind it if it fails mechanically. I had not thought about accidental damage. Same kind of thing for stuff like computers, cameras, etc. Does Dell sell new keypad buttons for your laptop in case you break one? Will Canon sell you a new LCD screen if you crack yours? Will LG sell me a new power cord For my TV if my dog chews mine up?
Griots has resolved any problem I have ever had. Including things like Rusting shafts on pneumatic stools, year old chemicals separating and what I thought was a problem with my switch on my 6in orbital. I just bought the ROP about a month ago. On the way home I was playing with the switch and noticed it was a little sticky. Seemed kinda hard to flip on. I called them about it. I had a new one within 2 days. In the meantime my original one had loosened up. The new one felt sticky just like the other. I realized it was simply the newness of the switch. I sent back the replacement and kept my original. It is a great polisher.
It sucks you had this problem and they could/would not fix it. I think they could not fix it and whoever you spoke to did not communicate that well to you. I would bring this up as a concern by our group at the DF booth. Maybe if they realize it will cost them several sales from people on this site, they will come up with a way to remedy your problem.
Whatever happens, I hope it works out for you. Either they fix it and keep you as a customer or you find a polisher you like better.
Shane731
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- Dec 25, 2009
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Well, that sucks. Kinda been keeping an eye on this thread, decided to throw my two cents in. Really find it hard to believe that they won't replace a stupid piece. That just doesn't seem right. I have never used any Griot's products, and now after hearing this, I don't know if I ever will. I am more than willing to support a company that stands behind their products. This just seems a bit underhanded to me. Hope you get it all worked out. :xyxthumbs:
JonM
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- Jan 4, 2010
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Dont get me wrong. The polisher itself is awesome. Granted I've only used it about 8 times on different cars, I never had any problems.
Before this incident occurred I only heard great things about Griot's service, and wasn't expecting anything less. A quick Google search and you can see there are plenty of sites offering Porter Cable parts, and I don't think their DA would be an exception. Its just terrible their unwillingness to help, and quite frankly it disgusted me. Hopefully this situation can be resolved and my grudge for Griots can be put aside, and it won't take $120+ to rectify this situation.
BTW
I let Meghan know...thought it was only fair because in due time someone else may have a mishap occur and Griots will refuse to fix theirs as well....it's just not right.
Before this incident occurred I only heard great things about Griot's service, and wasn't expecting anything less. A quick Google search and you can see there are plenty of sites offering Porter Cable parts, and I don't think their DA would be an exception. Its just terrible their unwillingness to help, and quite frankly it disgusted me. Hopefully this situation can be resolved and my grudge for Griots can be put aside, and it won't take $120+ to rectify this situation.
BTW
I let Meghan know...thought it was only fair because in due time someone else may have a mishap occur and Griots will refuse to fix theirs as well....it's just not right.
JonM
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- Jan 4, 2010
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Porter Cable 7424 parts breakdown on ToolPartsDirect.com There is a link for you PC guys...if only I could be so lucky.
WRAPT C5Z06
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- Nov 12, 2009
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Bingo!!!!
clm65
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- Feb 20, 2010
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Then where do all the "damaged" machines go? If someone had a bad switch and sent the whole machine to GG, wouldn't they have a machine to canibalize and send Jon his part? Even if they didn't have one at this moment, if they were a decent company, they would let Jon know that they would send him one when the next returned unit shows up.
They need to provide better customer service than that. If they don't have the part I don't see any reason why they can't locate one and have it sent out.
termigator
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- Feb 5, 2009
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You may or may not be able to buy parts for laptops, cameras, powertools, etc., but with most reputable companies, you can still send it someplace that can service it for a reasonable fee. It would appear GG has a serious gap in their support network. One can only hope that they are working on it, but you would think they would do their best to help out a loyal customer like JonM. However, they seem to have decided to just cut their losses and send him away with a sack of sorries and nothing more.
I was considering selling my trusty PC on EBay and getting the GG DA. I think JonM's situation has changed my mind.
c7424:Mr. Clean WA
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- Mar 20, 2010
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It's totally silly that this would impact anyone's purchase of any GG product for not keeping a spare part around for something they only stock on their shelves, not service, is made by someone else, and was broken due to neglect.
Like all other companies, the items that are sent back to them are either destroyed, recycled, or sent back to the manufacturer t obe refurbished and sold.
Why not call the company that actually manufactures the tool?
Like all other companies, the items that are sent back to them are either destroyed, recycled, or sent back to the manufacturer t obe refurbished and sold.
Why not call the company that actually manufactures the tool?
WRAPT C5Z06
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I gurantee you Griot's has physically nothing to do with these machines production other than pay the company that makes them and have their name stamped on them. They're here to take your order, your money, and send you the unit. I highly doubt they canabalize the machines. They probably send the defective ones back to the far east, have them fixed, then sell
them again. I'm not saying this is right, I'm just explaining my thoughts behind the situation.