Glad to hear that you are able to sort it out for the customer and the OP to the other thread. I can only imagine the frustration he has over all this. It's not easy to know what to expect from a job he had recieved. And then the amount of money he payed for the work. It's awesome that he got helped through this mess. Cause the quality of the work done on his car was not near the listed work he paid for. And up on that they got a second chance to do it right. The work was still not what he was paying for or was said to be done. Hope he won't get any hassle to get his refund. And you show him how a pro detailer does.
Why did this thread get pulled....,?
- Thread starter OCD-tailing
- Start date
Glad to hear that you are able to sort it out for the customer and the OP to the other thread. I can only imagine the frustration he has over all this. It's not easy to know what to expect from a job he had recieved. And then the amount of money he payed for the work. It's awesome that he got helped through this mess. Cause the quality of the work done on his car was not near the listed work he paid for. And up on that they got a second chance to do it right. The work was still not what he was paying for or was said to be done. Hope he won't get any hassle to get his refund. And you show him how a pro detailer does.
Farmallluvr
Member
- Jul 20, 2018
- 508
- 2
I was following it right up to the point of the pissing match which is why I think it was pulled,,in my humble opinion anyway.
I just wanted to add my .02, and thank everyone who gave that gentleman basically the same advice and sound guidance through his ordeal.
Just being here not for business but for the love of keeping my vehicles as pristine as allowable, and to see a whole community of well experience people take time to help him out gives me hope for my (as well as my daughters') generation (I'm sure some of you who replied on that thread a waaay younger than I
).
Eric
Just being here not for business but for the love of keeping my vehicles as pristine as allowable, and to see a whole community of well experience people take time to help him out gives me hope for my (as well as my daughters') generation (I'm sure some of you who replied on that thread a waaay younger than I
).Eric
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I was the starter of that thread and I can tell you there was no “other side to the story.” I took my vehicle to two different places and both places were flabbergasted at the work that was done on my vehicle, and how poorly the work was. There was tons of dust underneath the coating and absolutely zero paint correction was done.
Needless to say I did get a full refund. On top of that, one of the detailers I visited sent me a message asking me if I’d ever gotten my refund. He sent me a screenshot of a message someone sent him asking him if they might be able to fix his vehicle as the place that same place where mine was done had done a terrible job and there was tons of swirl marks and dust under the coating. The detailer wanted to know if i was able to get a refund as the message also said he wanted a refund but wasn’t sure how to approach it. I told him to threaten to go over there and also post pictures of his work. Once I did that I got a full refund and an apology.
Finally, I have my vehicle with a forum member here now (OCD-tailing). I’ve already seen some photos of his work on mine (I was blown away) and I will post them when the vehicle is ready as the previous shops work is being corrected and I’m getting done to the vehicle what I originally wanted.
It’s been quite a mess going through all that but I’m eternally grateful for all of the advice I got in here and it led me to the place I should have taken my vehicle to in the first place.
Needless to say I did get a full refund. On top of that, one of the detailers I visited sent me a message asking me if I’d ever gotten my refund. He sent me a screenshot of a message someone sent him asking him if they might be able to fix his vehicle as the place that same place where mine was done had done a terrible job and there was tons of swirl marks and dust under the coating. The detailer wanted to know if i was able to get a refund as the message also said he wanted a refund but wasn’t sure how to approach it. I told him to threaten to go over there and also post pictures of his work. Once I did that I got a full refund and an apology.
Finally, I have my vehicle with a forum member here now (OCD-tailing). I’ve already seen some photos of his work on mine (I was blown away) and I will post them when the vehicle is ready as the previous shops work is being corrected and I’m getting done to the vehicle what I originally wanted.
It’s been quite a mess going through all that but I’m eternally grateful for all of the advice I got in here and it led me to the place I should have taken my vehicle to in the first place.
PaulMys
Active member
- Jan 14, 2014
- 10,772
- 3
Very good to read this. After all the BS that happened in the original thread, it is nice to see that you are getting this right.
Vanquish Auto
New member
- Jun 14, 2016
- 245
- 0
Good deal. I’ glad to hear you got straightened out and have someone that actually knows what they are doing to take care of you.
I’ve read through a lot of posts here and I think I need to be clear on what was discussed originally with the detailer. While my vehicle was by no means perfect, it wasn’t in a condition that couldn’t have been corrected had the shop done the work correctly in the first place. My biggest issue was that he did not do the work he said he was going to do.
I let him fully inspect my vehicle and his exact words were “This is a piece of cake. It’s just some light clear coat marring and we will take care of it.” I purchased his most expensive package, at a price that he set upon looking at my vehicle, and the condition of the paint (which he inspected and said he could make it look like it just rolled off the showroom floor). I specifically asked him if he could get some of the swirl marks removed and he said absolutely as there were little to no deep scratches in the paint. He was supposed to keep me informed of the entire process (which he never did) clean the interior top to bottom (didn’t do) clean under the hood (didn’t do).
I’m not a difficult person and don’t expect miracles. But I will not accept some slick talking moron try and tell me that its ok that my vehicle came home covered in dust as they didn’t get a chance to properly clean it before my wife took it. “We do upholstery in here and it gets super dusty. We just didn’t get a chance to get you cleaned up before you left.” Really? You had my car for two weeks and told me the date and time to come and get it.
I also gave him an opportunity to fix it, which I can most assuredly tell you he did not. I think he rinsed it off and then sprayed a coating on top of it. My vehicle looked 10 times worse than when I originally took it over to him.
For those of you who think its unfair that he got drug through the mud here, I don’t feel sorry for him and I’d post it again in a heartbeat. He refunded my money after I told him I was going to come back over there and show him my vehicle and how bad it looked. His words were “Please don’t do that, I have customers here all the time and don’t want them seeing that.” He apologized for the shoddy work and said that it was “rushed” as they were extremely busy with a lot of new cars they had to get cleaned up. I didn’t accept his apology but told him I’d accept his refund.
And I never told him I’d have the thread removed if he gave me a refund. I didn’t ever know it was removed until a couple of members sent me a message asking me what happened to it.
I let him fully inspect my vehicle and his exact words were “This is a piece of cake. It’s just some light clear coat marring and we will take care of it.” I purchased his most expensive package, at a price that he set upon looking at my vehicle, and the condition of the paint (which he inspected and said he could make it look like it just rolled off the showroom floor). I specifically asked him if he could get some of the swirl marks removed and he said absolutely as there were little to no deep scratches in the paint. He was supposed to keep me informed of the entire process (which he never did) clean the interior top to bottom (didn’t do) clean under the hood (didn’t do).
I’m not a difficult person and don’t expect miracles. But I will not accept some slick talking moron try and tell me that its ok that my vehicle came home covered in dust as they didn’t get a chance to properly clean it before my wife took it. “We do upholstery in here and it gets super dusty. We just didn’t get a chance to get you cleaned up before you left.” Really? You had my car for two weeks and told me the date and time to come and get it.
I also gave him an opportunity to fix it, which I can most assuredly tell you he did not. I think he rinsed it off and then sprayed a coating on top of it. My vehicle looked 10 times worse than when I originally took it over to him.
For those of you who think its unfair that he got drug through the mud here, I don’t feel sorry for him and I’d post it again in a heartbeat. He refunded my money after I told him I was going to come back over there and show him my vehicle and how bad it looked. His words were “Please don’t do that, I have customers here all the time and don’t want them seeing that.” He apologized for the shoddy work and said that it was “rushed” as they were extremely busy with a lot of new cars they had to get cleaned up. I didn’t accept his apology but told him I’d accept his refund.
And I never told him I’d have the thread removed if he gave me a refund. I didn’t ever know it was removed until a couple of members sent me a message asking me what happened to it.
Setec Astronomy
Well-known member
- Aug 31, 2010
- 17,034
- 1,319
Well, the unfortunate reality is there are a lot of hack detail shops out there, it's kind of shocking to know that some of them are charging $1700 instead of the $199 special. This kind of reminds me of the dealer prep threads that we used to have a lot of, where the dealer was honestly doing his best (with his hack detailer), but really had no understanding of what was required to get a result, or that it was even possible to get that result ("all black cars look like that").
Anyway sorry you had to go through this but at least you got your refund and it seems like you should be all squared away now with the member that's helping you.
Anyway sorry you had to go through this but at least you got your refund and it seems like you should be all squared away now with the member that's helping you.
LSNAutoDetailing
Active member
- Jun 21, 2014
- 3,373
- 21
I'm very sorry this happened to you. As others have said, like any business, there are those that excel, those that normally excel but have a few bumps in the road, and others that get by and shouldn't. With that said, I have a few questions:
1.) What can Palm Beach Motoring Group and members of their sponsored Autogeek On Line Forum do for you? We've all given good advice. If you recall I'm the member who connected you to OCD-Tailing. I hope that connection worked out and you were well taken care of.
2.) Aside from the great advice given from this forum, how else can we help? What technical or product questions can we answer to help with future detailing events? We're always here to help, 24x365!
3.) How can we help steer you to purchasing the correct products for you to get going on your own and start detailing. Be careful, it's addictive!!!
If you want to see the types of work members of this forum do, yonder over to the Show-n-Shine sub-topic. Here is my latest contribution posted while you were going through your issues: LSN Autodetail - 2011 Audi TT - LSN Swan Song? Lots of Pics
We photo journal every detail, do extensive write-up's and even send pic's during the event to our customers. Our dear customer (owner of the TT) replied with "Holy $*** balls!!" when I sent her the 50/50 shot on her TT fender. She wanted to sell the car and got $3000 more over the original offer she received after the detail. And I helped her through her negotiation process.
Ok, back to you and this post. First off, please review the forum rules: Forum Rules
Please see Rule #1 and Rule #4
This is not the place to drag anyone through mud, and if you do, you will become "Self Banned." I will personally send a message to Meghan and Mike Phillips, both who have more to do with their time than screen the forum. They have a company to manage, great end of years specials and adverts to put together, classes to teach, tv shows to produce and countless customers of this forum to assist and help.
AGO is here to discuss techniques, products, gain knowledge, share knowledge, become a community, and help each other grow. It's not a dumping ground for bad experiences with detailers. We're here to help. If you lived closer to me, I would absolutely help you... Because that's what AGO members do... Your original post wasn't bad, it was a sanity check to see if what you received was on the radar to typical support. The first few replies pointed you on the right path to a clear answer, no this was not on the radar for typical service, and connected you with a local detailer on this forum. A name of the company should never have been submitted. That violated rule #4.
I'm not a moderator, nor the AGO Police, but I want a place I can come to, as a break from the all the bad news and stress of the day to immerse myself in an area I enjoy, and to those "regulars" and new members that keep this forum running. It's our hangout.
We've read the original thread to which got pulled, please DO NOT post the companies name to which you've received bad service.
Now I go back to my original questions, how can I help you? How can I help get you on the right path to take up detailing your own vehicles, and point you in the direction of product and technique? Mike Phillips has students that are 8 years old to 88 years old. In Mike's words, if they can pick up a DA and get results, we all can.
How can I help?
I'm very sorry this happened to you. As others have said, like any business, there are those that excel, those that normally excel but have a few bumps in the road, and others that get by and shouldn't. With that said, I have a few questions:
1.) What can Palm Beach Motoring Group and members of their sponsored Autogeek On Line Forum do for you? We've all given good advice. If you recall I'm the member who connected you to OCD-Tailing. I hope that connection worked out and you were well taken care of.
2.) Aside from the great advice given from this forum, how else can we help? What technical or product questions can we answer to help with future detailing events? We're always here to help, 24x365!
3.) How can we help steer you to purchasing the correct products for you to get going on your own and start detailing. Be careful, it's addictive!!!
If you want to see the types of work members of this forum do, yonder over to the Show-n-Shine sub-topic. Here is my latest contribution posted while you were going through your issues: LSN Autodetail - 2011 Audi TT - LSN Swan Song? Lots of Pics
We photo journal every detail, do extensive write-up's and even send pic's during the event to our customers. Our dear customer (owner of the TT) replied with "Holy $*** balls!!" when I sent her the 50/50 shot on her TT fender. She wanted to sell the car and got $3000 more over the original offer she received after the detail. And I helped her through her negotiation process.
Ok, back to you and this post. First off, please review the forum rules: Forum Rules
Please see Rule #1 and Rule #4
This is not the place to drag anyone through mud, and if you do, you will become "Self Banned." I will personally send a message to Meghan and Mike Phillips, both who have more to do with their time than screen the forum. They have a company to manage, great end of years specials and adverts to put together, classes to teach, tv shows to produce and countless customers of this forum to assist and help.
AGO is here to discuss techniques, products, gain knowledge, share knowledge, become a community, and help each other grow. It's not a dumping ground for bad experiences with detailers. We're here to help. If you lived closer to me, I would absolutely help you... Because that's what AGO members do... Your original post wasn't bad, it was a sanity check to see if what you received was on the radar to typical support. The first few replies pointed you on the right path to a clear answer, no this was not on the radar for typical service, and connected you with a local detailer on this forum. A name of the company should never have been submitted. That violated rule #4.
I'm not a moderator, nor the AGO Police, but I want a place I can come to, as a break from the all the bad news and stress of the day to immerse myself in an area I enjoy, and to those "regulars" and new members that keep this forum running. It's our hangout.
We've read the original thread to which got pulled, please DO NOT post the companies name to which you've received bad service.
Now I go back to my original questions, how can I help you? How can I help get you on the right path to take up detailing your own vehicles, and point you in the direction of product and technique? Mike Phillips has students that are 8 years old to 88 years old. In Mike's words, if they can pick up a DA and get results, we all can.
How can I help?
Understood, and thank you. Please know that I came here looking for advice and help, and I found it. And also please understand that I didn't post the company's name until the thread had been in existence for several days. I was asked repeatedly by members here to post the name of the company so that they could investigate the shops website and look into what he might have done to my vehicle. As I said, I'm very grateful for this forum because if I hadn't come here I probably would be stuck with the work that was done on my vehicle. With respect to your comments above I will ask any questions I have on taking care of my vehicle to the member whom is now correcting the work the previous shop did.
Goonie75
New member
- Feb 16, 2017
- 696
- 0
I gave every courtesty to the shop owner to try and make things right. I went back and forth to his shop 6 times, and let him keep my car a total of two weeks because he couldn't get to it when he initially said he could. He only sent photos because I demanded them after he didn't send anything the first time. He purposely made sure he wasn't there when I went to pick the car up and had one of the kids working there try and tell me that the swirl marks on my vehicle were normal. He did nothing on the interior that he said he was going to do (didn't even vacuum the back) and did absolutely no cleaning under the hood. I couldn't have been more accommodating to him but his rationale is that "black paint just looks like that."
His website description for what I paid for says:
❖ Gentle hand wash and dry using our “Presidential Detail” techniques to prevent swirls and micro-marring of the paint.
❖ Interior Detail Package - Meticulous interior cleaning (including all vents and crevices)
❖ The Green Interior Clean Treatment (Click here to see more information)
❖ Clay treatment to remove embedded contaminants in the paint and on exterior glass surfaces.
❖ Full paintwork decontamination process for ultimate paint smoothness.
❖ Paintwork receives a multi-point visual inspection at different angles under special lighting conditions and is professionally measured for thickness.
❖ 3-4 stage paint correction by machine polishing with Studio A Paint DNA #1,2,3, and 4 to remove all swirls, micro-marring, light-medium scratches, haze, holograms, bird stains, sanding marks, acid rain and tree sap stains
❖ Machine application of Studio A Paint DNA Treatment to further enhance color, texture, and gloss, while adding a very durable (multi-layer) treatment of aviation grade paint protection against all Mother Nature has to offer.
❖ Under The Hood Detail.
❖ Polish exterior brightwork.
❖ Polish exhaust tips.
❖ Polish and clean inside fuel-filler door.
❖ Wheels and inner barrels cleaned to remove built-up brake dust, dirt, and road contaminants.
❖ Wheel wells cleaned and detailed
What he actually did:
- Washed the vehicle
- Buffed the paint (very poorly)
- Sprayed a coating on the vehicle
Beyond that he did nothing else. And he did not offer a refund with no pushback. He told me that due to the size of my vehicle they didn't clean the interior, which was complete BS because he gave me the $1700 price upon inspecting the vehicle. "Black paint just can't be corrected" was his excuse. I had to threaten to bring my vehicle over to his shop again to show him what he didn't do. He did not want any prospective customers looking at his "handywork" so he finally gave me a refund after a week of him telling me that black paint can't be corrected and that the other things he didn't do were due to the size of my vehicle and how busy his shop was. So you tell me, do you think I was doing him wrong by calling out his horrifically shoddy work on a public forum?
LSNAutoDetailing
Active member
- Jun 21, 2014
- 3,373
- 21
Yes. This is not a "Public" forum. It's a privately owned corporate forum (PMGB), which is open to the public to join as long as they follow the Forum Rules. As stated in my previous post, please read the rules.
Forum Rules
I'm glad you got your money refunded and that you've connected with an AGO Member to take care of your vehicle. Sounds like you've got a good resolution. Remember, members are here to answer detailing questions on product and technique... Good luck!
Setec Astronomy
Well-known member
- Aug 31, 2010
- 17,034
- 1,319
With all due respect, that's a rather lawyerly reading of those rules. IMO those rules were intended to prevent discussion (and interest in) products not sold here, and likewise "bashing" of products that ARE sold here, or bashing of members.
Since AG doesn't provide detailing services, and the company in question isn't a member here, it's kind of a stretch IMO to apply those rules to this situation. That being said, I understand the "if you don't have something nice to say..."
I realize as a (retiring?) pro you have different perspective on this, but it feels like you are defending a hack detailer, which you certainly aren't, so I'm not sure why you feel the need to defend him.
sudsmobile
New member
- Jan 10, 2018
- 970
- 2
Semantics. All forums are owned by somebody, whether it's a person or a corporation. A forum being owned by a person rather than a corporation doesn't make it public. This is a public forum, it can be indexed and viewed by the public without any special requirements that they join or log in. I moderate a golf forum that is not public. It is not indexed and it's threads cannot be viewed unless you're a member and logged in. All membership is approved by a moderator personally. I'm honestly not sure why it was set up that way, but the owner wanted it that way and those are the rules we enforce. That is a private forum.
WristyManchego
New member
- Sep 8, 2018
- 282
- 0
Better to post the real world detailing grit at Autopia or Detailingworld and leave AGO for Griot’s discussion.
spazzz
Active member
- Jan 28, 2014
- 1,023
- 19
For some reason I feel I should say something witty, but this is already pretty good.
Donnation when are you getting your truck back?
I am hoping OCD throws down a Show and Shine.
You've twice made the comment that this is not a public forum as if to suggest that by being privately owned what is written here is not open to the public. Nothing could be farther from the truth. Everthing written here is viewable by the public, no membership is required. i'm well aware that this is not a publically owned forum, few are, but in the context of my original comment I believe "public forum" is an accurate description..