Worst packaging with my latest AG order....

I'm just unsure how the products being in a brown paper bag would prevent damage? To me I always figured the brown bags were used to retrieve the items from the warehouse and then made up the entire shipment. It's easier to carry 3 brown bags then 3 bottles, 3 foam pads, 2 wax applicators, and a partridge in a pear tree lol
 
Brown paper bags are to help keep dust and anything sticking in microfiber towels or foam pads, but bags do nothing for safety. I can say our packing team is one of the best I have seen, for every complaint we get 100's of thank you's. So to sum it up you can never be perfect or please everyone but I do like to try!
 
Meghan said:
One thing Kwazar only ships wet due to testing second we only believe in shipping absolutely perfect packages so if yours is not please PM me your order number and I will contact you before I leave town.
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Who could ask for more. :dblthumb2:
 
arack said:
I would have called AG instead of airing your dirty laundry on the forum. It sounds like it might even be your UPS guy or the UPS service center.
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My $0.02.... not looking to start a firestorm here but I see a pattern.

This is AG's forum and not a broader social media site. That makes all the difference in the world and as such I respectfully disagree that posts like this should be avoided.

Someone posted a problem earlier in the week that their PC broke, and the poster claimed the device was defective. No one on that thread suggested to keep that dirty laundry out of the forum. Why? Because it wasn't an AG branded product or service? A day or two later Mike Phillips posts a great article on the need to use a flexible washer on the backing plate. I don't know if the two were related but I saw that as good, proactive customer service and support; and the implication was that it could have been a factor (at least in my mind).

The only time people begin to defend AG and suggest others do not post is when AG is directly in focus to what is being reported. Those that defend AG are clearly showing their loyalty to the brand, which is fine until those people request others to behave differently on a negative situation. Here is what I have seen over the last year being on this forum....

1. Someone wants to show off their results (they post them) --> responses provided [by membership and AG alike] (YEAHHHH!!!!)

2. Problem with product --> solution provided by membership and AG (YEAHHH!!!)

3. Problem with device --> solution provided, sometimes a recommendation to contact AG or manufacturer (YEAHHH!!!!)

4. Problem with technique = solution provided (YEAHHH!!!!)

5. Problem with AG shipping or personnel in any way = "let's suggest moving these discussions off the forum", "you should contact AG first before posting this here" (HUH????) Meghan and Nick usually rise above this chatter and do the right thing anyway; sometimes moving the conversation out of the forum depending on the situation at hand. (YEAHHH!!!!)

Regardless of how the situation happened every (and I mean every) problem thread is an OPPORTUNITY for AG customer service to shine in a very transparent manner. And as they have done so many times before, Meghan or Nick come to the rescue and establish MORE loyalty into their brand by addressing the matter. Not just for the person that had the problem, but for everyone who reads the thread. It is this that makes this forum unique and valuable to us all.

Regards all.
 
the difference is ag has no control over user error , manufacturer defect or likes like that . shipping carrier problems well I don't know if they use strictly only ups , I guess if they have way too many claims to ups, which I assume ag get reimbursed for any shipping carrier damages . if they don't like ups they can switch to fed ex or something I suppose ? the op pretty much said it was poor packing ..... , ag has control over that . that's the difference IMO.
 
mwoolfso said:
My $0.02.... not looking to start a firestorm here but I see a pattern.

This is AG's forum and not a broader social media site. That makes all the difference in the world and as such I respectfully disagree that posts like this should be avoided.

Someone posted a problem earlier in the week that their PC broke, and the poster claimed the device was defective. No one on that thread suggested to keep that dirty laundry out of the forum. Why? Because it wasn't an AG branded product or service? A day or two later Mike Phillips posts a great article on the need to use a flexible washer on the backing plate. I don't know if the two were related but I saw that as good, proactive customer service and support; and the implication was that it could have been a factor (at least in my mind).

The only time people begin to defend AG and suggest others do not post is when AG is directly in focus to what is being reported. Those that defend AG are clearly showing their loyalty to the brand, which is fine until those people request others to behave differently on a negative situation. Here is what I have seen over the last year being on this forum....

1. Someone wants to show off their results (they post them) --> responses provided [by membership and AG alike] (YEAHHHH!!!!)

2. Problem with product --> solution provided by membership and AG (YEAHHH!!!)

3. Problem with device --> solution provided, sometimes a recommendation to contact AG or manufacturer (YEAHHH!!!!)

4. Problem with technique = solution provided (YEAHHH!!!!)

5. Problem with AG shipping or personnel in any way = "let's suggest moving these discussions off the forum", "you should contact AG first before posting this here" (HUH????) Meghan and Nick usually rise above this chatter and do the right thing anyway; sometimes moving the conversation out of the forum depending on the situation at hand. (YEAHHH!!!!)

Regardless of how the situation happened every (and I mean every) problem thread is an OPPORTUNITY for AG customer service to shine in a very transparent manner. And as they have done so many times before, Meghan or Nick come to the rescue and establish MORE loyalty into their brand by addressing the matter. Not just for the person that had the problem, but for everyone who reads the thread. It is this that makes this forum unique and valuable to us all.

Regards all.
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^^^Very well thought-out Post...Thanks!^^^

IMO...Whether a posting from an AGO member is deemed to be positive or negative:

"When we confide in others, we make ourselves vulnerable to criticism..." ~Jordi Matsumoto

:)

Bob
 
If I can just put in AG .02 this forum is not our customer service department, although Nick and I try we are not always on the forum nor do we work in our customer service department. So when we get these posts we contact our customers service agents so they can fix it. If your are looking for the fastest resolution it would be to call customer service directly, as that is usually what I do when I get these posts. So in the future if you need a quick fix call Penny at ext 202 I can tell you she is going to take care of you just as fast, if not faster then Nick or I can. Or if you can't reach her Nicole is at ext 209, not to mention we have Nikki and Sienna in the office.
We have an AMAZING group in the customer service offices so give them a chance to take care of your problems you will be pleasantly surprised!! :kiss:
Now I need to go pack for vacation....:bolt:
 
I just got my latest order, typical bomb proof packaging. I have only had a problem once, a gallon of apc had leaked just a little. I figured the goons at UPS probably dropped the box from a few feet high causing pressure to blow the seal. If the box had been laid over or upside down it would have leaked all over.
I do order a lot of paint supplies online, paint suppliers really know how to package liquids. Every liquid is placed in a plastic bag then wrapped with tape. Of course a leaking bottle of aircraft stripper is not the same as a leaking bottle of quick detailer.
 
mwoolfso said:
My $0.02....

Regardless of how the situation happened every (and I mean every) problem thread is an OPPORTUNITY for AG customer service to shine in a very transparent manner. And as they have done so many times before, Meghan or Nick come to the rescue and establish MORE loyalty into their brand by addressing the matter. Not just for the person that had the problem, but for everyone who reads the thread. It is this that makes this forum unique and valuable to us all.

Regards all.
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:iagree: At least the OP had a legitimate complaint compared to other complaint threads. Anybody remember the member that complained about Dodo Juice's bad sprayers and asked AG for a bunch of freebies for his troubles? I'm all for AG fixing their mistakes, but many of the complaints I've seen are not caused by AG, yet they've happily fixed those too. Maybe we do get too defensive when we feel AG is being targeted, but how could you not when they treat paying customers as well as they do. It's called reciprocating the action. Really, and I think the OP will agree, mistakes made by AG are the exception, not the rule.
 
Hey guys, i posted this by no means of attacking AG.
Believe me AG is a great company, with the BEST customer serivce all around.

I just thought it was weird for this package, it just didnt seem like the packer cared this time.

But Megahn have already taken care of me, and i cant thank her enough for doing this on a SATURDAY.
 
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