Meghan, I can assure you that I'm not intending to dismiss the product in this case; the only thing I take issue with is the marketing approach being applied in its release -- and I'm sure Jason Rose isn't ultimately the one responsible (or at least he's not the only one responsible) for managing PR efforts at Meguiar's despite his intimate technical knowledge of the products and who/what they were designed to cater to.
While it is most definitely effective to hype a product in pre-release with secrecy and "teasers" (as I'm sure you know), there comes a certain point at which all that concealment starts to backfire. At the outset of the initial "release," there were a number of enthusiasts who were itching to find out more about the system because they were truly excited about the possibilities of what it could do for them and how revolutionary the product would be. As time dragged on, the attitude shifted to one of frustration that Meguiar's must be hiding something; "What's the catch?" and so on.
Now, a lot of people who were at first very excited about this new DA system have grown tired of following the teaser threads and not getting any new substantive information about it. Things have reached a point where Meguiar's has started to look like the little boy who cried "WOLF!" and in the eyes of some customers, the lack of information gets interpreted to mean that the product must not be as great as the hype they built up about it would initially have suggested.
Had Meguiar's shored up production and distribution with a harder timeline before beginning to hype this new system they could have better managed customer expectations and not wasted the buzz they initially created in the market by waiting too long to release anything. By now we're past the point of decreased return, and I only hope it doesn't hurt their sales too much because interested customers have moved the product down lower on their purchasing priority list out of frustration and loss of interest/excitement.
In my mind this is purely a business approach issue where managing customer expectations is concerned, and not so much a product relevance issue. I can't and won't fault Jason for that.