Auto Geek Bad Customer Service?

I have certainly had better customer service from others than AG, but that doesn't mean they are bad. However, the fact that they never show stuff out of stock except on a few rare occasions, is simply unacceptable.
 
I might suggest contacting Meghan or Nick directly. You can call, or use PM and I am sure they will work to a solution as quickly as possible.
 
RZJZA80 said:
While their customer service is good, and better than most, it's not perfect. Why do you HAVE to call to get anything done? What's the point of having emails if they won't return them? Good customer service is receiving a reply and resolution quickly, and through the easiest avenue for the CUSTOMER (hence CUSTOMER service).
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:iagree:Pretty much what I wrote earlier. -Ed
 
Here's a video demonstrating the mysterious O-ring for the K series Karcher. Again, I have no idea if yours has this O-ring or not. All I know is mine did, it fell out of the envelope when I ordered it from AG, my foam cannon leaked like yours, and I found the O-ring on the floor.

http://youtu.be/XPVbdQxX_jw
 
killrwheels@autogeek said:
I might suggest contacting Meghan or Nick directly. You can call, or use PM and I am sure they will work to a solution as quickly as possible.
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Right there is what I am talking about. In all the years I have been on this forum, every once in a while one of these threads pops up. Somebody is unhappy. In the end, however, it gets resolved. Even some that were clearly the customers fault and not AGs. One guy even ran over his GG 6 in polisher and griped because he couldnt get a certain part for it. He ended up getting his problem solved in a more than fair manner.

Whoever is unhappy for whatever reason, should just contact one of these guys. They will solve any reasonable problem.
 
One thing to keep in mind is that PBMG/AG is a very large operation and move a lot of orders. It is very difficult to answer each and every email, phone call, and private message here in a timely manner. I can see your frustration but I'm sure they will take care of you. :)
 
A lot of people are saying the OP should have called... I believe in this day in age, an email should have been good enough. People have busy schedules, cannot call while they're at work, different time zones, etc. sometimes shooting an email is a lot more convenient than taking time out to make a phone call. Also others are saying OP should have called or PM so and so directly, a customer shouldn't have to know serveral contacts at a particular business just to get something resolved. That's mom and pop's to me.

The general customer service email address should be the only one I need to be aware of. I don't know Jim or Bob at Amazon (although on a different scale), I just need to know their 1800 number or their customer service email address.

I understand Autogeek is crazy busy and they have to fulfill many many orders, but that doesn't justify poor customer service. 6 days before receiving a response is poor customer service to me. Maybe they need to acquire more people.
 
scstryder said:
A lot of people are saying the OP should have called... I believe in this day in age, an email should have been good enough. People have busy schedules, cannot call while they're at work, different time zones, etc. sometimes shooting an email is a lot more convenient than taking time out to make a phone call. Also others are saying OP should have called or PM so and so directly, a customer shouldn't have to know serveral contacts at a particular business just to get something resolved. That's mom and pop's to me.

The general customer service email address should be the only one I need to be aware of. I don't know Jim or Bob at Amazon (although on a different scale), I just need to know their 1800 number or their customer service email address.

I understand Autogeek is crazy busy and they have to fulfill many many orders, but that doesn't justify poor customer service. 6 days before receiving a response is poor customer service to me. Maybe they need to acquire more people.
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Agreed. While I had more success with emailing ago. Ive had poor experiences calling them. Also I'm 3 hours behind so its hard to call them at the right time

Sent from my SCH-I605 using AG Online
 
rwright said:
One thing to keep in mind is that PBMG/AG is a very large operation and move a lot of orders. It is very difficult to answer each and every email, phone call, and private message here in a timely manner. I can see your frustration but I'm sure they will take care of you. :)
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You must be kidding. The larger the and more successful the operation is the more responive the organzation should to its customer. After all we are the people they owe their success to. Too big is a copout.
If they cannot respond the same day, there needs to be something that tells how long it will take to respond to emails.

As far as I am concern there is no excuse for AG lack of action in this case.
 
slimnib said:
You must be kidding. The larger the and more successful the operation is the more responive the organzation should to its customer. After all we are the people they owe their success to. Too big is a copout.
If they cannot respond the same day, there needs to be something that tells how long it will take to respond to emails.

As far as I am concern there is no excuse for AG lack of action in this case.
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I don't know personally what happens down there, I don't know how many dedicated customer service personnel they have, and I surely don't know why there hasn't been a response. I apologize for missing the time frame between responses from each party. If it was indeed 6 days then yes that's a lot. What I'm saying is that I'm sure the OP is not the only order they are processing. Maybe they have a couple bad items to clear up ahead of the OP?
 
Sorry for the delay

When I took it apart there was no o ring. Lowes and Home Depot said they did not carry anything like that.
AG responded on 6/12 and is sending me a part that they say will fix it.
It was shipped on 6/13, hopefully when it gets here it really does stop the leak.

Thanks!
 
One more thing I'd like to add about email vs. a phone call. I work very crazy hours. Sometimes I just don't have the time to be put on hold to wait for someone. For some folks, email is a better way to communicate an issue. Now, I am at least armed with a name to a person who recently helped me and I will go to her from now on. In fact, I just purchased something and I'm not sure I am happy with it. May need to process a return, but this was my fault, not AG's.
 
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