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While their customer service is good, and better than most, it's not perfect. Why do you HAVE to call to get anything done? What's the point of having emails if they won't return them? Good customer service is receiving a reply and resolution quickly, and through the easiest avenue for the CUSTOMER (hence CUSTOMER service).
Right there is what I am talking about. In all the years I have been on this forum, every once in a while one of these threads pops up. Somebody is unhappy. In the end, however, it gets resolved. Even some that were clearly the customers fault and not AGs. One guy even ran over his GG 6 in polisher and griped because he couldnt get a certain part for it. He ended up getting his problem solved in a more than fair manner.I might suggest contacting Meghan or Nick directly. You can call, or use PM and I am sure they will work to a solution as quickly as possible.
A lot of people are saying the OP should have called... I believe in this day in age, an email should have been good enough. People have busy schedules, cannot call while they're at work, different time zones, etc. sometimes shooting an email is a lot more convenient than taking time out to make a phone call. Also others are saying OP should have called or PM so and so directly, a customer shouldn't have to know serveral contacts at a particular business just to get something resolved. That's mom and pop's to me.
The general customer service email address should be the only one I need to be aware of. I don't know Jim or Bob at Amazon (although on a different scale), I just need to know their 1800 number or their customer service email address.
I understand Autogeek is crazy busy and they have to fulfill many many orders, but that doesn't justify poor customer service. 6 days before receiving a response is poor customer service to me. Maybe they need to acquire more people.
One thing to keep in mind is that PBMG/AG is a very large operation and move a lot of orders. It is very difficult to answer each and every email, phone call, and private message here in a timely manner. I can see your frustration but I'm sure they will take care of you.![]()
You must be kidding. The larger the and more successful the operation is the more responive the organzation should to its customer. After all we are the people they owe their success to. Too big is a copout.
If they cannot respond the same day, there needs to be something that tells how long it will take to respond to emails.
As far as I am concern there is no excuse for AG lack of action in this case.