Autogeek sales?

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I had an email from a CSR stating he would honor a sale price for something out of stock. Forgot for a while and asked if they could still honor.

Usually AG would take care of me but got “sorry” this time. Guy was still helpful as can be and did his best. Not upset as I probably let 6 months slide. Still not the CS I’m use too.

Asked when next tool sale coming and got a none on the horizon as cost of tools got more expensive.

Can’t be too upset as most retailers never put polishers on sale.


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Just placed an order through ag....25% off and 7.95 shipping.

Had $30 store credit for redeeming miles, figured i better use up b4 the ship goes under or whatever is happening.

2 bottles of descale @25% off and $30 credit. Only paid $13 and change.

Feeling like i made out like a bandit! Ha

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I'm dealing with customer service right now. I placed an order on the 23rd, some parts on backorder but stated they shipped out the other items. No tracking number provided and nothing arrived yet. So I called today and the customer service person said they need to do some checking and hopefully get back to me tomorrow...

Seems kinda odd.

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Bdubbs said:
I'm dealing with customer service right now. I placed an order on the 23rd, some parts on backorder but stated they shipped out the other items. No tracking number provided and nothing arrived yet. So I called today and the customer service person said they need to do some checking and hopefully get back to me tomorrow...

Seems kinda odd.

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I reached out 3 days ago with an issue with an order. Haven't heard anything back. I have been buying from these guys for 15+ years. Things sure are not what they use to be. If I do not hear back, I will no longer be making purchases from them.
 
11e7479a78a8e77408ceb39df2e556e1.jpg


They been out of stock of these for a while. The hot back in last week and I ordered. Got a week later.

Used up Giftcards I been stocking up as I use to buy products when needed. With no real need looming and better sales elsewhere I decided to splurge.


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slammin86 said:
I reached out 3 days ago with an issue with an order. Haven't heard anything back. I have been buying from these guys for 15+ years. Things sure are not what they use to be. If I do not hear back, I will no longer be making purchases from them.
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Yup.

Called again today, finally got some tracking numbers. They claim they tried calling me a couple times and my voicemail wasn't working...

It definitely sucks, they claim that they are switching to another warehouse or something so things are getting screwed up.



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I miss the sales as well. I seemed to always order more stuff than I needed just due to 25% or sometimes more off and the BOGO sales I guess I was a sucker for. At least the new web-site has saved me more money to fish with. But I do miss the sales. I guess that I was so used to daily sales for the past 15 years that I really hate to order products at the regular prices. Just not the same!
 
Coatingsarecrack said:
11e7479a78a8e77408ceb39df2e556e1.jpg


They been out of stock of these for a while. The hot back in last week and I ordered. Got a week later.

Used up Giftcards I been stocking up as I use to buy products when needed. With no real need looming and better sales elsewhere I decided to splurge.


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Will be the absolute hart of your detailing arsenal!!! I love mine!!! I even did a huge paint correct on a this truck and it did it with a 6"inch LC wool without switching to 6 inch backing.The are hearty pads!
View attachment 76401 I had the rotatory ready but never needed it!
 
DanaDetailingPros said:
Will be the absolute hart of your detailing arsenal!!! I love mine!!! I even did a huge paint correct on a this truck and it did it with a 6"inch LC wool without switching to 6 inch backing.The are hearty pads!
View attachment 76401 I had the rotatory ready but never needed it!
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Do you use the cordless for entire jobs?


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Hes sir, but only hood I corrected the rest of truck I used it but only with the orange LC and ONE. Then SPEED with yellow LC
Going to try some new UroTecs yellow I just got next time.
 
With all the “out of stocks” and now a garage sale. Appears to be a major reorganization of the products stocked.……. And that’s not a bad thing.
 
John U said:
With all the “out of stocks” and now a garage sale. Appears to be a major reorganization of the products stocked.……. And that’s not a bad thing.
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Yeah I’m hoping they get some LC force pads in soon.


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I think ag is closing up their florida warehouses and moving them to texas. 2 of my 3 recent orders came from Visions Investment, LLC in Texas. I will say that the Florida shipping department does a much much better job packing orders, taping bottle lids, thick heavy paper padding, and heavy corrugated boxes. The boxes from texas are too thin had very little padding, no tape on the jug lids, and the corners of the boxes arrived smashed. Luckily nothing leaked.

This sale might be to get rid of stuff they don't want to pack and ship to texas before vacating the warehouse.
 
shokunin said:
I think ag is closing up their florida warehouses and moving them to texas. 2 of my 3 recent orders came from Visions Investment, LLC in Texas. I will say that the Florida shipping department does a much much better job packing orders, taping bottle lids, thick heavy paper padding, and heavy corrugated boxes. The boxes from texas are too thin had very little padding, no tape on the jug lids, and the corners of the boxes arrived smashed. Luckily nothing leaked.

This sale might be to get rid of stuff they don't want to pack and ship to texas before vacating the warehouse.
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It may be called 'innovative thinking', 'redefining the industry segment', possibly 'mature cost management'. No matter what they call it they are learning and I figure they have more labor 'levers to pull' in Texas than in Florida. The real question is... why. In the process they are taking in these 'transformative times', they are losing customers and there is little doubt about that. These PE firms.... they're in that learning process I mentioned in the last 24 mos.

Bob Mckee sold the brand portfolio, kept his ability to compete in the marketplace, picked up the same warehouse PBMG was in, then picked up Mike Phillips. Perhaps Megan will arrive soon. lol.... smart man.
 
I can think of two possible reasons you might want to move distribution to Texas

1) Cheaper real estate. Depending on the city, they may be able to get a bigger/better distribution facility for lower rent. Due to a more stable climate, things like property insurance (and flood insurance) is likely far lower as well. Not to mention not having to constantly repair facilities after each hurricane/tropical storm moves through.

2) More centralized distribution location for shipping orders. They may have discovered shorter shipment times when not having to move them from the southern tip of Florida. I know I've watched shipments often take 2~3 days to get out of Florida and they take 6~7 days to get to me in the midwest. Orders I've placed from other companies which ship out of Texas can reach me in 3~4 days. Centralization helps. Not to beat on the weather issue, but not having to stop warehouse operations or have orders stuck somewhere on the Florida peninsula when storm rips through probably helps as well. A few years ago I waited quite a while for an order due to that very scenario. Not AG's fault, but still frustrating.

To be honest, if I was going to set up distribution I probably would've looked farther north at the I-40 or I-70 corridors. They give you pretty rapid east/west movement and access to all the major north/south shipping lanes. I-40 is probably more reliable because it doesn't get shut down in the western US nearly as often as I-70 does in the winter.
 
mwoolfso said:
It may be called 'innovative thinking', 'redefining the industry segment', possibly 'mature cost management'. No matter what they call it they are learning and I figure they have more labor 'levers to pull' in Texas than in Florida. The real question is... why. In the process they are taking in these 'transformative times', they are losing customers and there is little doubt about that. These PE firms.... they're in that learning process I mentioned in the last 24 mos.

Bob Mckee sold the brand portfolio, kept his ability to compete in the marketplace, picked up the same warehouse PBMG was in, then picked up Mike Phillips. Perhaps Megan will arrive soon. lol.... smart man.
Click to expand...

Bob is a business genius.
 
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