starts shipping Meg's DA MF system this Tuesday, what about AG????

[kronos]

No this is getting interesting...for sure!

Unfortunately... completely unnecessary.

 

[Perfections]

Re: Detailed Image starts shipping Meg's DA MF system this Tuesday, what about AG????

LMFAO this just makes me laugh. To think AG actually cares about any one person or customer is not only naive, but plain dumb. I'm not saying AG is made up of a bunch of jerks, because I know they are NOT, but to think they care about you personally or me personally doesn't make any sense at all. they are in business to make money, not friends.

Well a business of their size cant just rely on one customer, so I see where you might could make that arguement, but I know this for a FACT, Dwayne sat and talked to me for 25 minutes just chatting about random stuff, and many at AG have gone way above to take care of any issues I may of had with anything. Dwayne even stated when I was questioning his amazing CS, that he is taking the Griots's motto of making customers for life, and that holds true each time I talk with him & Mike, they remember what we chatted about last time we talked, which tells me they do care about me personally enough to remember my previous conversations. I haven't had dealings with all their employees and maybe you got that vibe from another employee if you ever had any dealing with them, I don't know, but to just blanket the company with your statement is a little out of line....but who knows maybe I'm just plain dumb......

 

[Spicy McHaggis]

Re: Detailed Image starts shipping Meg's DA MF system this Tuesday, what about AG????

Well a business of their size cant just rely on one customer, so I see where you might could make that arguement, but I know this for a FACT, Dwayne sat and talked to me for 25 minutes just chatting about random stuff, and many at AG have gone way above to take care of any issues I may of had with anything. Dwayne even stated when I was questioning his amazing CS, that he is taking the Griots's motto of making customers for life, and that holds true each time I talk with him & Mike, they remember what we chatted about last time we talked, which tells me they do care about me personally enough to remember my pervious conversations. I haven't had dealings with all their employees and maybe you got that vibe from another employee if you ever had any dealing with them, I don't know, but to just blanket the company with your statement is a little out of line....but who knows maybe I'm just plain dumb......

Yes, but if you buy from someone else they won't care. It's not b/c they aren't good it's because it's a business. One person doesn't, scratch that, one person CAN'T matter to a company this big. They wouldn't make any money or get anything done. Thats a fact. That being said AG does have some awesome CS and employees.

 

[C. Charles Hahn]

Re: Detailed Image starts shipping Meg's DA MF system this Tuesday, what about AG????

My first thought was I found it extremely inappropriate to announce what an AG competitor is doing on this forum.

1000% agree. That said, the fact that AG allowed and is allowing this thread to remain on the forum speaks volumes about their philosophy and approach to business. The thread is totally public and out there for anyone to read, and theoretically could have (or still could) lose them multiple sales. If they were purely interested in maximizing their profits, they would have removed this thread the instant it was noticed by a moderator/staffer.

AG has treated myself (and countless others very very well). AG isn't a huge nameless corporation.... it's Mike, Dwayne, Meghan, Kirk, Max, etc...(you get the idea) They have our backs I think we should have theres. If you want to run to another business for a dollar cheaper or a day sooner your free to do so. I'm loyal to those that deserve it. It's just my style.

Having been employed by a business that started out with a staff the size of AG's during a time that it expanded rapidly, I would have to agree totally. I know what it's like to watch a company mismanage its expansion and seeing their service quality decline as a result, and AG has shown no signs of that despite it obviously growing. That is something I will support without question -- though I will clarify that the minute I see any signs to the contrary, I'll be one of the first to blow the whistle.

Well, my first thought was that you've recently just started posting a good amount on AG, you never did before. Why? Because they invited you to Detail Fest, or some other reason that benefits you?

Why focus on this aspect, though? I for one am just glad to see Joe here lending his input and experience to the forum, regardless of why he's here. Having followed him and his posts for a number of years, I know better than to think he would sell himself out or breach his integrity hyping and promoting products/procedures he doesn't believe in.

LMFAO this just makes me laugh. To think AG actually cares about any on person or customer is not only naive, but plain dumb. I'm not saying AG is a bunch of jerk, because I know they are NOT, but to think they care about you personally or me personally doesn't make any sense at all. they are in business to make money, not friends.

Any one person or customer, no. However, AG is a customer-centric business entity. Of course any business is in business to make money, but there are a lot of ways to do that without taking the time or effort to serve customers to the absolute highest degree. The fact that they do invest in that sort of effort is what earns them my respect and loyalty as a vendor.

Running this forum, holding the events they put together, and all of the other "little things" they do are cutting into what could be much higher profits in Max's pockets. The fact that they choose to market themselves this way and provide the services they provide is what gains them loyalty in my book.

 

[Joe@Superior Shine]

Re: Detailed Image starts shipping Meg's DA MF system this Tuesday, what about AG????

I don't know, but to just blanket the company with your statement is a little out of line....but who knows maybe I'm just plain dumb......

Don't feel bad. I'm dumb AND naive.

 

[Perfections]

Re: Detailed Image starts shipping Meg's DA MF system this Tuesday, what about AG????

Yes, but if you buy from someone else they won't care. It's not b/c they aren't good it's because it's a business. One person doesn't, scratch that, one person CAN'T matter to a company this big. They wouldn't make any money or get anything done. Thats a fact. That being said AG does have some awesome CS and employees.

Dwayne ordered a MF towel, because of one customer's input, and it is now being sold on the website.....they read the forums and do their best to fill our needs with bogo's and other little things...so I guess one person can't matter? They don't care what any one person says?

 

[rwright]

Re: Detailed Image starts shipping Meg's DA MF system this Tuesday, what about AG????

Dwayne sat and talked to me for 25 minutes just chatting about random stuff

Dang, no wonder I couldn't get through to place an order. That's ok, you saved me at least $500.

 

[Spicy McHaggis]

LOL you guys are just blindly defending AG, and I'm not even insulting them. I'm saying for ANY business of that size they cannot live and die with what every individual customer thinks or wants. It is impossible. But go one and keep defending them against an attack that doesn't even exist. Seriously this thread is just hilarious now...

If you guys would READ my post you would see I'm not saying AG is doing anything wrong. They have GREAT customer service and super NICE employees, I'm not arguing that. GEEZ!!!!

 

[Perfections]

Re: Detailed Image starts shipping Meg's DA MF system this Tuesday, what about AG????

Dang, no wonder I couldn't get through to place an order. That's ok, you saved me at least $500.

Lol, well I did place a 10 dollar order which had a high profit margin of atleast a dollar, :buffing:

 

[Perfections]

Re: Detailed Image starts shipping Meg's DA MF system this Tuesday, what about AG????

LMFAO this just makes me laugh. To think AG actually cares about any one person or customer is not only naive, but plain dumb. I'm not saying AG is made up of a bunch of jerks, because I know they are NOT, but to think they care about you personally or me personally doesn't make any sense at all. they are in business to make money, not friends.

Man first I'm dumb but now I'm blind.....I swore that said AG in it.....it is getting late and I've been up since 4 and got some compound in my eye while under a boat today so maybe thats why I'm not seeing so good....or I'm not READING your post correctly

 

[DARK HORSE]

Unfortunately... completely unnecessary.

What is completely unnecessary?

 

[kronos]

What is completely unnecessary?

Nothing.

 

[Shane731]

Re: Detailed Image starts shipping Meg's DA MF system this Tuesday, what about AG????

LMFAO this just makes me laugh. To think AG actually cares about any one person or customer is not only naive, but plain dumb. I'm not saying AG is made up of a bunch of jerks, because I know they are NOT, but to think they care about you personally or me personally doesn't make any sense at all. they are in business to make money, not friends.

I see. Have you actually met anybody from Autogeek? And I don't mean just talked to them over the phone, but actually met them in person? Because I have, you see, and I gotta tell ya, they are the absolute nicest people I have ever met. There was one time I had just placed an order, and I read CEE DOG's review on Ultima Interior Shampoo Gel, and sent Meghan a PM asking her if she could add it to my order before it went to the warehouse. Gave her my order number and debit card number and everything. Well, it had already gone to the warehouse, so she went ahead and stuck it in there (FOR FREE!) so they wouldn't have to change the billing. If that ain't customer service then I don't know what is. I like knowing I'm doing business with a company that will bend over backwards to make sure I am 110% satisfied. With the dozens of orders I've placed, I don't recall ever having had a problem. To me, that speaks volumes about Autogeek, and that's also why I keep finding myself coming back. If nothing I've said so far convinces you that Autogeek does care about each of their customers, and sees them as individuals, not just customers, I challenge you to check out this thread: http://www.autogeekonline.net/forum.../28172-win-trip-autogeek-show-car-garage.html. Specifically check out posts 1, 8, 50, and 67. Then try telling me that Autogeek doesn't care.

 

[Spicy McHaggis]

Re: Detailed Image starts shipping Meg's DA MF system this Tuesday, what about AG????

I see. Have you actually met anybody from Autogeek? And I don't mean just talked to them over the phone, but actually met them in person? Because I have, you see, and I gotta tell ya, they are the absolute nicest people I have ever met. There was one time I had just placed an order, and I read CEE DOG's review on Ultima Interior Shampoo Gel, and sent Meghan a PM asking her if she could add it to my order before it went to the warehouse. Gave her my order number and debit card number and everything. Well, it had already gone to the warehouse, so she went ahead and stuck it in there (FOR FREE!) so they wouldn't have to change the billing. If that ain't customer service then I don't know what is. I like knowing I'm doing business with a company that will bend over backwards to make sure I am 110% satisfied. With the dozens of orders I've placed, I don't recall ever having had a problem. To me, that speaks volumes about Autogeek, and that's also why I keep finding myself coming back. If nothing I've said so far convinces you that Autogeek does care about each of their customers, and sees them as individuals, not just customers, I challenge you to check out this thread: http://www.autogeekonline.net/forum.../28172-win-trip-autogeek-show-car-garage.html. Specifically check out posts 1, 8, 50, and 67. Then try telling me that Autogeek doesn't care.

Sometimes it's like talking to a wall here. I SAID AG HAS GREAT CUSTOMER SERVICE!!! I DON'T KNOW HOW MANY DIFFERENT WAYS I CAN SAY THAT!!!

My point is they don't live and die with every individual. If I say to hell with AG and buy all my stuff somewhere else, they can't afford to waste the time it would take to win me back. If I say I will only buy from AG if they do such and such (something way out of the norm) then they will tell me to go pound sand. Again I'm not condemning AG I'm saying any business of their size will be like that it s a fact of becoming a business that big.

So please READ MY POST BEFORE YOU BLINDLY DEFEND AG FROM AN ATTACK THAT ISN'T BEING MADE. THANK YOU.

 

[Shane731]

Re: Detailed Image starts shipping Meg's DA MF system this Tuesday, what about AG????

Yes, but if you buy from someone else they won't care. It's not b/c they aren't good it's because it's a business. One person doesn't, scratch that, one person CAN'T matter to a company this big. They wouldn't make any money or get anything done. Thats a fact. That being said AG does have some awesome CS and employees.

LMFAO this just makes me laugh. To think AG actually cares about any one person or customer is not only naive, but plain dumb. I'm not saying AG is made up of a bunch of jerks, because I know they are NOT, but to think they care about you personally or me personally doesn't make any sense at all. they are in business to make money, not friends.

Sometimes it's like talking to a wall here. I SAID AG HAS GREAT CUSTOMER SERVICE!!! I DON'T KNOW HOW MANY DIFFERENT WAYS I CAN SAY THAT!!!

My point is they don't live and die with every individual. If I say to hell with AG and buy all my stuff somewhere else, they can't afford to waste the time it would take to win me back. If I say I will only buy from AG if they do such and such (something way out of the norm) then they will tell me to go pound sand. Again I'm not condemning AG I'm saying any business of their size will be like that it s a fact of becoming a business that big.

So please READ MY POST BEFORE YOU BLINDLY DEFEND AG FROM AN ATTACK THAT ISN'T BEING MADE. THANK YOU.

I did read your posts - every single one made in this thread. You said AG has great Customer Service but they don't care about anybody individually (see above portions of your quotes in bold). I spoke up and said that that wasn't true and why I felt that way based on my personal experience. What did I miss?

 

[Spicy McHaggis]

Re: Detailed Image starts shipping Meg's DA MF system this Tuesday, what about AG????

I did read your posts - every single one made in this thread. You said AG has great Customer Service but they don't care about anybody individually (see above portions of your quotes in bold). I spoke up and said that that wasn't true and why I felt that way based on my personal experience. What did I miss?

You stated why their CS was good, I'm not arguing that. Again I'm not saying AG is bad or evil or anything less than stellar. All I said was that a customer should not be guilted into being "loyal" to a store that won't be totally "loyal" in return.

You really just don't get it. i'm not hating on AG. I would say the same about any other detail supply house. It's not possible to keep all your customers happy all the time. FACT.

So again, you may have read my post, but you obviously didn't understand them.

 

[WRAPT C5Z06]

Sorry guys, I think my one thread might make AG go bankrupt. Should I have not posted this on the AG forum? Probably not, but I don't think it's THAT big of a deal. AG is a GREAT company and I've stated that PLENTY of times. However, you AG leg humpers need to give it a rest.

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[Shane731]

Re: Detailed Image starts shipping Meg's DA MF system this Tuesday, what about AG????

You stated why their CS was good, I'm not arguing that. Again I'm not saying AG is bad or evil or anything less than stellar. All I said was that a customer should not be guilted into being "loyal" to a store that won't be totally "loyal" in return.

You really just don't get it. i'm not hating on AG. I would say the same about any other detail supply house. It's not possible to keep all your customers happy all the time. FACT.

So again, you may have read my post, but you obviously didn't understand them.

Whatever. :dunno: I'm not going to sit here and argue with you, since that is a complete waste of both my time and yours, and will most likely wind up with me saying something I will regret. You do what makes you happy, and I will do the same. You comin' to Detail Fest?

 

[Spicy McHaggis]

Re: Detailed Image starts shipping Meg's DA MF system this Tuesday, what about AG????

Whatever. :dunno: I'm not going to sit here and argue with you, since that is a complete waste of both my time and yours, and will most likely wind up with me saying something I will regret. You do what makes you happy, and I will do the same. You comin' to Detail Fest?

Yeah I'll be the guy with the TID shirt on....
































j/k

 

[WRAPT C5Z06]

Yeah I'll be the guy with the TID shirt on....
































j/k

Lmao!!!



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