Why pro detailers don't do business with AG..

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Just02896 said:
Ok, so your spending some good coin. Why do you need to speak directly to the manager? I've found each and every member of AG staff willing to bend over backwards to keep my orders flowing in. Why are they not good enough for you? Just the other day I had some poor girl running back and forth from her desk to the warehouse to make changes to my order and she was absolutely great about it! There has been a few times where my email or phone call wasn't returned as quickly as normal bet hey, they do get busy from time to time and always answer back eventually. If your going to be reselling on a large scale, why not disclose that and get hooked up with a rep at AG so things flow more smoothly for you? A little patience goes a long way!
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I'm trying to speak to Jason because at sema he gave me his card and asked me to call him direct about an issue I asked him about. And patience, did you not read my first post? I emailed/called him since Monday, it was Thursday and still no response....
 
jpegs13 said:
So, let me get this right. The OP is complaining about AG customer service and is going to buy his products elsewhere so he can resell them at a profit to dealers etc.

Sounds like biting the hand that feeds you to me....
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I don't really get your comment. How is complaining about customer service biting the hand that feeds you? There are plenty of companies more than willing to sell to you in this business, whether you are going to resell or not. I Dont think any of them really care what you do with the products after you buy them.

Sent from my DROID RAZR using AG Online
 
VP Mark said:
I don't really get your comment. How is complaining about customer service biting the hand that feeds you? There are plenty of companies more than willing to sell to you in this business, whether you are going to resell or not. I Dont think any of them really care what you do with the products after you buy them.

Sent from my DROID RAZR using AG Online
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I totally agree:)
 
Meghan said:
Ok call off the troops no one is deleting your thread. :laughing:
Second I cannot speak for Jason but I can tell you that our office was torn apart for maintenance issues Monday and today was first day I was moved back in fully as was Jason and he was home sick. So I am sure you will hear from him tomorrow. We have had a lot out sick, notice Mike Phillips missing too! As for us not doing business with pro detailers that was a large assumption as I personally work with a large group of them and have for a very long time. Just wanted to put some facts out there for you.
Lastly a phone call to Nick or I when you having issues really will work for you. (And if you did try Nick he was out sick first of the week but is back now) :kiss:
We are here to serve all customers big and small just doesn't make good business sense not to, rest assured we do like the Pros just like everyone else. Not really sure of any reason we wouldn't.
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I would've contacted someone else, I know your staff has gotten larger since I first started doing business with you, but as I said about Jason asked me to contact him directly so I did. Also if you get on any other detailing forum that has a majority of pro's and ask the question who does all their purchasing from AG you'll almost get laughed off these days, that's all I'm saying.
 
Romans5.8 said:
With all due respect to the original poster, do you have any reputable sources for this assumption that pro detailers are leaving AGO en masse? Sometimes, when people get upset about something they may find a friend or two who agrees with them and think that there must be a large group who agree, but in reality, it's just them and their friend or two. AGO sure seems to be a booming operation, recent threads showing them working into the wee hours just to get ordered shipped out the doors is not evidence of a company losing it's clientele. Also, one of the things I love about AGO is that, although I am NOT a professional detailer buying thousands in detailing equipment, I'm treated like the most important customer they have even when I just buy $30 worth of waterless wash solution or something. They also don't seem to be a company likely to beg and grovel for your business. They'll provide you with excellent service, no matter who you are. But it'll also be fair service. I'll second the question of 'why you need a manager'. I know with many companies, nobody but a "manager" can do anything. But at AGO, I've never had an issue getting things resolved by ANYONE I talk to. Even if it's about pricing, I can't imagine there's anyone at AGO who couldn't help you out or even cut you a deal if that was there prerogative.

Good luck in your endeavors, kind sir. But do try to be gentle. Most of us on this forum have a high opinion of AGO and it's hard working staff. Sometimes we have bad experiences, and we need to vent. But sometimes, we need to step back and assess the situation to see if there is something that we ourselves could be doing to better the situation, instead of relying on others to make it better for us. In this case, perhaps you could try contacting someone else at the company, instead of insisting on an individual who you perhaps perceive to have more authority to accomplish what you want than others, when it reality, Nick, Meghan, or others may be more than willing and capable of handling whatever it is you need.
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I like yourself used to be a fighter for AG staff, check my post history and see how many times I've stuck up for the staff here.. As far as proof yes I've seen it for years on other boards and fb, it's not just me, but none of the people I'm speaking about read this forum anymore so they won't be here to comment.. And as I've mentioned it's not just because he's the manager it's because when I spoke to him at sema he said no problem I can get that taken care of, so I contacted the person I spoke 2..
 
Perfections said:
Also if you get on any other detailing forum that has a majority of pro's and ask the question who does all their purchasing from AG you'll almost get laughed off these days, that's all I'm saying.
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I would have to say this is true in almost 100% of cases. Although I have had nothing but good transactions/interactions with AG I find myself placing orders less and less as my business gets more specialized and bulk product oriented.

I have posted in many threads that a pro discount/membership program would go a LONG way in earning more of my business, and I'm sure it would for others as well.

Sent from my DROID RAZR using AG Online
 
VP Mark said:
I would have to say this is true in almost 100% of cases. Although I have had nothing but good transactions/interactions with AG I find myself placing orders less and less as my business gets more specialized and bulk product oriented.

I have posted in many threads that a pro discount/membership program would go a LONG way in earning more of my business, and I'm sure it would for others as well.

Sent from my DROID RAZR using AG Online
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:iagree:
 
This is an interesting thread. I'm a one car newbie who loves detailing my car. I'm also an indy sales rep carrying different lines. Here's my thought. I'm surprised AG doesn't have a Pro Detailer program. AG should also have one or two people dedicated to the Pros. The companies I deal with do this. When I call with a problem they know me and my accounts. AG obviously has a wide array of buyers. From guys like me who spend $500 a year to the pros who are running a business. My point is the reason I buy here is because the I've learned so much from the experts on this forum. So I don't see the downside to catering to the pros in this business.
 
Perfections said:
It's been forever since I posted on this forum and there's a reason why. There's a reason why many pros don't post here. There's a reason why many pros don't purchase from AG anymore like they used to. The question is why?? Because Max likes to lose thousands each year? No way you must not know Max.. Then why??

AG already knows the answer, but sustains enough business through sweet marketing, capturing new customers along with some old faithfuls, which are very few these days, so they don't need to care. This hurts the bottom line no matter how you look at it. The downward spiral started with the loss of their best customer service rep Dwayne. Now it's all about hurrying to get you off the phone because there's no time to talk, rush rush rush. I respect AG's success in this tough industry but think there's room for improvement...

My most recent experience, I email the manager Jason Sierra Monday, no response, I call Tuesday and leave a voicemail, no response, I call customer service Wednesday, they email Jason asking him to call me, no response. Anyone else notice a trend? I've purchased over 10k in detailing supplies just in the past week and AG hasn't received any of that money.. Why? Poor communication... From a manager no less. I'm sure this will get deleted and I'm sure by now the true followers of AG will say o I've had hundreds of great experiences, what are you talking about? Look at my number of post, does it look like I'm new to the forums? Why would I post something like this? To hurt AG? Naw that won't happen, but possibly to open their eyes a little to a lost market they are losing out on big time.. You guys are the Walmart of detailing supplies, but poor customer service loses you money. I wish you the best, and Mike P, you're still the man, and my views are not reflected at you in the least bit..
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Hi John,
My apologies, I did recieve your voice mail and email. I know we have been working on a quote since Sema last year and we did get that taken care off. As for the current email my apologies I did not realize this was time sensitive. Since we have not correspondent since the middle of last month I wanted to refresh my mind to see what we where working on. I will have a quote for you on the items you sent shortly.

Best regards,
Jason
 
AutoGeek overall has been a pleasure to deal with over the years. As with any business there is room for improvements. I usually only make an order when there is a 20% sale or Bogo. It would be nice to take a product and put my logo on it and more then double the price.:props:
 
jpegs13 said:
So, let me get this right. The OP is complaining about AG customer service and is going to buy his products elsewhere so he can resell them at a profit to dealers etc.



Sounds like biting the hand that feeds you to me....
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First I'm a Detailer, doing this day in and day out, second i resell, let's not mess that order up. I don't make the money needed to support even my race car through chemical sells let alone stupor the family.. I have to crunch numbers everyday to make sure I'm doing the very best to save where I can. I simple emailed Jason about what we spoke about at sema along with trying to get pricing for a decent amount of items, no response. From a manager that's unacceptable when you're in a customer service based business. If I didn't respond to customer for a week would I be in business? Also my rant about rush rush rush was noted the last couple times I've called in.. When you go from Dwayne to anyone else except possibly Megan it's just not on the same level. As far as biting the hand that feeds me, I'm not the only one with these views so I'm looking at what I'm doing as a favor to AG to recapture a lost bit of business. When every dollar counts you wanna be the one getting that dollar.
 
tommygee said:
This is an interesting thread. I'm a one car newbie who loves detailing my car. I'm also an indy sales rep carrying different lines. Here's my thought. I'm surprised AG doesn't have a Pro Detailer program. AG should also have one or two people dedicated to the Pros. The companies I deal with do this. When I call with a problem they know me and my accounts. AG obviously has a wide array of buyers. From guys like me who spend $500 a year to the pros who are running a business. My point is the reason I buy here is because the I've learned so much from the experts on this forum. So I don't see the downside to catering to the pros in this business.
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You'd have a lot more pros offering advice on this forum if changes were made..
 
Just02896 said:
I call bullshit!
Pics of $10K worth of invoices (personal info blacked out of course) or it didn't happen!

I'm also curious why someone who spends $10K in one week on detailing supplies would have a Dodge neon as an avatar. Just sayin.
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:cruisin:

Perfections said:
I do this as a business not a weekend warrior but I will take pics for you just to make you jealous...
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Jealous? Not so much.. However nice collection you got there.

Perfections said:
Almost correct, pro detailers can buy from other vendors spending a certain amount each year, I'm not upset with AG because of a deeper discount, I simple asked what can you do price wise on all these items. So I can compare apples to apples from other suppliers.. If they looked at how many professional detailers where out there and how many purchase from them right this second they'd see what I'm referring 2.
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I do buy stuff from AG, but i agree about a wholesale discount.

VP Mark said:
I would have to say this is true in almost 100% of cases. Although I have had nothing but good transactions/interactions with AG I find myself placing orders less and less as my business gets more specialized and bulk product oriented.

I have posted in many threads that a pro discount/membership program would go a LONG way in earning more of my business, and I'm sure it would for others as well.

Sent from my DROID RAZR using AG Online
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same here, all transactions were good but a discount/membership program would be awesome!
 
I'm on my phone right now and the avatar pic looks kinda small but it could be a Neon SRT4 and its VERY easy to dump a ton of money into it and embarrass many cars out there, so that doesn't matter one bit!

Sure $10k in one pop is a lot but maybe he just wanted to be stocked up for the year, what's wrong with that?

Subscribed BTW.

Sent from my SPH-M930 using AG Online
 
Jason said:
Hi John,

My apologies, I did recieve your voice mail and email. I know we have been working on a quote since Sema last year and we did get that taken care off. As for the current email my apologies I did not realize this was time sensitive. Since we have not correspondent since the middle of last month I wanted to refresh my mind to see what we where working on. I will have a quote for you on the items you sent shortly.



Best regards,

Jason
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Jason, thanks for the response and as I stated in another post it's about communication.. If you need a month to put pricing together just let me know with an email or call.. If I'm in a rush to get something faster id let you know :). And know that I know your atleast aware I sent you the email I'm fine with you taking as long as you need to complete the request.. Just get back with me if you need time..that's it :)
 
Perfections said:
I'm trying to speak to Jason because at sema he gave me his card and asked me to call him direct about an issue I asked him about. And patience, did you not read my first post? I emailed/called him since Monday, it was Thursday and still no response....
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I fully read and completely understood your OP and have waited myself for a return email or phone call once or twice. That being said, it never crossed my mind to post a thread bashing the entire company merely just because one or two of its staff didn't pick up their red phone when I picked up mine! Like I said before, a little patience goes a long way. If your running low on product and your customer are hounding you for delivery, why did you wait so long to re-stock? What will you do if / when your customers find AG for themselves?
 
jpegs13 said:
So, let me get this right. The OP is complaining about AG customer service and is going to buy his products elsewhere so he can resell them at a profit to dealers etc.

Sounds like biting the hand that feeds you to me....
Click to expand...

tommygee said:
This is an interesting thread. I'm a one car newbie who loves detailing my car. I'm also an indy sales rep carrying different lines. Here's my thought. I'm surprised AG doesn't have a Pro Detailer program. AG should also have one or two people dedicated to the Pros. The companies I deal with do this. When I call with a problem they know me and my accounts. AG obviously has a wide array of buyers. From guys like me who spend $500 a year to the pros who are running a business. My point is the reason I buy here is because the I've learned so much from the experts on this forum. So I don't see the downside to catering to the pros in this business.
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This makes sense! I agree that AG should consider having a dedicated commercial sales deptartment with a few staff to handle the big dogs!
 
tommygee said:
This is an interesting thread. I'm a one car newbie who loves detailing my car. I'm also an indy sales rep carrying different lines. Here's my thought. I'm surprised AG doesn't have a Pro Detailer program. AG should also have one or two people dedicated to the Pros. The companies I deal with do this. When I call with a problem they know me and my accounts. AG obviously has a wide array of buyers. From guys like me who spend $500 a year to the pros who are running a business. My point is the reason I buy here is because the I've learned so much from the experts on this forum. So I don't see the downside to catering to the pros in this business.
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:iagree:

But how do you define pro?
 
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