I just couldn't take it anymore and had to contribute to this thread. LOL. I have been in inside and outside sales. Yes, customer service is very important to a successful business.
But there is
absolutely no reason tocall someone out publically like this. It just seems to me that this is an attempt
to get what you want by publically humiliating AG and its staff. Totally unnecessary! I used to work for a steel tubing manufacturer where I handled 40 accounts doing 10 million dollars in business. My best customers were also my toughest customers. (challenging, demanding, price sensitive etc.) But one thing the had for me and the company I worked for was
Respect! I can tell you that they never talked to me like this.
My most recent experience, I email the manager Jason Sierra Monday, no response, I call Tuesday and leave a voicemail, no response, I call customer service Wednesday, they email Jason asking him to call me, no response. Anyone else notice a trend? I've purchased over 10k in detailing supplies just in the past week and AG hasn't received any of that money.. Why? Poor communication... From a manager no less. I'm sure this will get deleted and I'm sure by now the true followers of AG will say o I've had hundreds of great experiences, what are you talking about? Look at my number of post, does it look like I'm new to the forums? Why would I post something like this? To hurt AG? Naw that won't happen, but possibly to open their eyes a little to a lost market they are losing out on big time.. You guys are the Walmart of detailing supplies, but poor customer service loses you money. I wish you the best, and Mike P, you're still the man, and my views are not reflected at you in the least bit..
No need to bring names into this at all. Your problem and wishes could have been stated without getting personal. Number of posts and experience in business does not make anyone an expert. They are not the Walmart of detailing supplies. Look at Walmart and all the problems they have with their employees, insurance, complaints and so on. Walmart has driven companies out of business by driving their prices so far down or forced companies to ship manufacturing overseas.
I do this as a business not a weekend warrior but I will take pics for you just to make you jealous...
Immature.
Bob, the part of the forum is to discuss customer service is it not?
Discuss customer service, YES. Bash someone by using their name, NO.
And btw I had above a 1k order that I emailed Jason about, still gonna need to purchase those products on top of everything else I still haven't purchased yet.. But I guess I lost the call out on bs? I'm not a liar, just a customer that feels customer service wins your money..
On top of everything else. Is that "everything else" from AG or other suppliers products that AG does not sell? "Wins your money?" It seems to me like this is a threat. Makes me wonder if you are doing this same thing right now with other suppliers who sell the same products as AG. Beat all vendors down to their lowest price and then "cherry pick" items. I understand that people are in business to make money but so are the companies. I once had what I will call a customer, he never bought anything from me. He always called for quotes on steel tubing, I would either meet or beat his suppliers price but never got the order. As I learned over time all he was doing was using me to beat down his other suppliers and receiving kickbacks. Not really all that ethical.
I sell to dealerships..not quite 10k a month but when I buy I buy.. Btw you never sent me that sample you wanted me to test for you so long ago
Now your bringing someone else into this.
No I totally agree, im a one man show, doing the best I can for my family. There's just a lot of business AG is missing out on due to flaws within their business..
Attacking AG publically. No need to do this.
Flash, your one of the few people I miss from AG, I always loved your comments, hopefully the weathers been treating you better since I last heard about you..
Trying to get someone to come over to the "Dark Side"
I'm trying to speak to Jason because at sema he gave me his card and asked me to call him direct about an issue I asked him about. And patience, did you not read my first post? I emailed/called him since Monday, it was Thursday and still no response....
You sound like you are in a bind and need products right now. SEMA was Nov 5th - 8th. Monday was Jan 13th, enough said. It seems to me that between then and now a tentative order could have been put together and then adjusted as the time to order approached. "Issue" this was not an issue at the time it was a quote. It is now an "issue" because you need product. Don't take this personal but there is an old saying out there. "Don't make your problem/procrastination my emergency."
I would've contacted someone else, I know your staff has gotten larger since I first started doing business with you, but as I said about Jason asked me to contact him directly so I did. Also if you get on any other detailing forum that has a majority of pro's and ask the question who does all their purchasing from AG you'll almost get laughed off these days, that's all I'm saying.
Looking for others to join your side, to me a ploy to try to intimidate AG. I know if I have a problem with someone, I personally bring it up with that individual. If that person is not available I have asked for someone else. If that person does not know or are aware of what is going on I will then wait to talk to the person I had the initial conversation with. Patience. Todays society want an answer "NOW", while now was Monday, I understand that. But SEMA was back in early November when this discussion was initiated.
I like yourself used to be a fighter for AG staff, check my post history and see how many times I've stuck up for the staff here.. As far as proof yes I've seen it for years on other boards and fb, it's not just me, but none of the people I'm speaking about read this forum anymore so they won't be here to comment.. And as I've mentioned it's not just because he's the manager it's because when I spoke to him at sema he said no problem I can get that taken care of, so I contacted the person I spoke 2..
Again, SEMA was in early November more than two months ago. Office problems and the individual being home sick. Give someone the benefit of the doubt. For all we know Jason may still be at home sick and taking care of this remotely.
Hi John,
My apologies, I did recieve your voice mail and email. I know we have been working on a quote since Sema last year and we did get that taken care off. As for the current email my apologies I did not realize this was time sensitive. Since we have not correspondent since the middle of last month I wanted to refresh my mind to see what we where working on. I will have a quote for you on the items you sent shortly.
Best regards,
Jason
Publically apologizing, which he should not have to do. He should only have to apologize to one person. But since this "issue" has been brought out on a public forum, he is owning up to it publically.
No correspondence since last month. HHHHHHHHMMMMMMMMMM
I am fairly new here and don't do detailing for a living. I have grown to enjoy this as a hobby and will continue to do so. Customer service no matter where I purchase products from is important. Be it a brick and mortar, over the phone or an internet purchase. With that being said I would never and I repeat never openly try to embarrass someone in public, over the internet or in private for that matter.
Some may say that I am doing this right now. Yes maybe, but I have also stuck up for employees in stores where other customers were being "completely unreasonable" about their demands. Seems to me this post was started before an explanation was given as to why there was a delay in response to the request being made.
Seems to me that a public apology and a phone apology would be the "Right" thing to do in this matter. Can't we all give people the benefit of the doubt why a phone call was not returned in a timely matter. Do we know what is going on in that persons life at that time. Are we too wrapped up in ourselves to not care about others.
. And know that I know your atleast aware I sent you the email I'm fine with you taking as long as you need to complete the request.. Just get back with me if you need time..that's it
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