Lesson Learned... Still Not Over It..

Yup, I completely agree. It is very open ended. Most likely just OPT leaving several open doors for them to negate any fingers pointed in their direction.

I also agree about selling the non-warranted version. I rarely mention the warranty unless I feel it is something that would make or break the deal... too much hassle otherwise IMO. And yes - the only difference between the two is the warranty documentation... same exact product.
 
Take the car back and point out the problems and make them cut you a check!
 
zmcgovern45 said:
Yup, I completely agree. It is very open ended. Most likely just OPT leaving several open doors for them to negate any fingers pointed in their direction.

I also agree about selling the non-warranted version. I rarely mention the warranty unless I feel it is something that would make or break the deal... too much hassle otherwise IMO. And yes - the only difference between the two is the warranty documentation... same exact product.
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BaZinga! We're riding in the SAME car going down the same road now Zack.... :dblthumb2: er... JaCk! :laughing:
 
Love's Auto said:
Take the car back and point out the problems and make them cut you a check!
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I already have done that, they are paying for the correction

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The car has been foamed and clayed, ready to be polished!

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The car has been compounded everywhere besides hood and front bumper. Touching up some chips and wetsanding.

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Just had a customer call me last night. BRAND NEW Dodge Challenger brought back to the dealer for service and what did they do? Put it through the wash bay and swirled the heck out of the paint AND the vinyl stripes. Told him that the scratches and swirls were there when he brought it in...smh....
 
Car is being opti coated now using a sprayer. There were two little hiccups along the way with wetsanding. Two small areas on bumper got burned through while trying to correct...

I decided to leave the car overnight so will post the pictures when I get it back tomorrow morning.

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Make that three spots.... One on the hood. That stuff can't be fixed can it....... And was charged more than I was quoted.

Ohhhhhhhhhh boyyyyy.... I wish I would of just did the work myself...... Didn't really learn anything new and now have three imperfections that look pretty darn bad....



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b0b said:
Make that three spots.... One on the hood. That stuff can't be fixed can it....... And was charged more than I was quoted.

Ohhhhhhhhhh boyyyyy.... I wish I would of just did the work myself...... Didn't really learn anything new and now have three imperfections that look pretty darn bad....



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The shop should be held accountable for the damage the have caused. You can't simply burn through paint, say sorry, and expect the customer to pay in full and not have to repair your poor work. What tools were they using? Were they taking paint readings prior to sanding?

Sorry this happened, seems you can't catch a break. I would raise hell until they agreed to have the areas fixed, and then recoated.

You know they have insurance if they are authorized to install OC Pro.
 
He's fixing the hood as he didn't burn through there it doesn't seem. I'm anxious to see how it looks tomorrow... Just got home for the day. He had himself and a partner working on the car. He worked great, good techniques. But his partner made me cringe sometimes... Too fast on the buffer, used only one pad for each step and used a not so perfect microfiber.. He worked quick that's for sure... I would of preferred to have the main guy do the whole car but what can ya do?

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It wouldn't be a bad idea to express those feelings to "the main guy". I know if I had an employee who was potentially compromising my high standards, I would take necessary action to see to it that he embraces proper techniques and practices so that every vehicle leaves looking its absolute best.
 
zmcgovern45 said:
The shop should be held accountable for the damage the have caused. You can't simply burn through paint, say sorry, and expect the customer to pay in full and not have to repair your poor work. What tools were they using? Were they taking paint readings prior to sanding?

Sorry this happened, seems you can't catch a break. I would raise hell until they agreed to have the areas fixed, and then recoated.

You know they have insurance if they are authorized to install OC Pro.
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Sorry, I didn't see this post earlier. He was using a flex 3401 and his employee was using both griots polishers. All of the issues were with the wetsanding. One is in the center of front bumper where the crease kinda forms. He went over it and it's a thin grey line now. Also under my headlight there is a small spot that is now somewhat grayish.

The hood looks like it can be fixed, it just wasn't compounded well after sanding. As far as pads, they used meguiars microfiber pads for compounding and orange lc hybrid pads for optimum prep. And no paint readings....

Haven't seen it in sun yet either so I'm hoping I don't have even more bad news tomorrow

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zmcgovern45 said:
It wouldn't be a bad idea to express those feelings to "the main guy". I know if I had an employee who was potentially compromising my high standards, I would take necessary action to see to it that he embraces proper techniques and practices so that every vehicle leaves looking its absolute best.
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I am trying to think of best way of doing this. Phone/email or tomorrow if the guy isn't there

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b0b said:
Sorry, I didn't see this post earlier. He was using a flex 3401 and his employee was using both griots polishers. All of the issues were with the wetsanding. One is in the center of front bumper where the crease kinda forms. He went over it and it's a thin grey line now. Also under my headlight there is a small spot that is now somewhat grayish.

The hood looks like it can be fixed, it just wasn't compounded well after sanding. As far as pads, they used meguiars microfiber pads for compounding and orange lc hybrid pads for optimum prep. And no paint readings....

Haven't seen it in sun yet either so I'm hoping I don't have even more bad news tomorrow

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I personally would not have let them touch my car with sandpaper before taking readings. I have seen some scary low numbers on paint these days... my wife's car is a perfect example. It averaged around 70 microns. I was not gutsy enough to challenge that with any sort of sanding.
 
zmcgovern45 said:
I personally would not have let them touch my car with sandpaper before taking readings. I have seen some scary low numbers on paint these days... my wife's car is a perfect example. It averaged around 70 microns. I was not gutsy enough to challenge that with any sort of sanding.
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It shows I still have lots to learn. Im just hoping it gets fixed somehow someway...

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The unfortunate truth is that if they truly did compromise the clear coat, the only way to fix it is to have it repainted. This leaves you in an even worse position than what the dealership did to your car.

I've got to ask. Why did they feel the need to wetsand? Did you ask them to chase those scratches, or did they simply break out the sandpaper without consulting you? I don't consider sanding to be part of a routine polishing & coating process unless it is discussed with the owner beforehand. If the area in question falls on a non-metallic substrate where my PTG does not work, I would have them sign a liability release stating they understand the risks and that I am not responsible for any damage since I cannot determine how thick the paint is in that area. Hopefully you weren't caught signing any paperwork releasing them of liability like that, and hopefully they will be helpful in resolving this issue for you.
 
b0b said:
Make that three spots.... One on the hood. That stuff can't be fixed can it....... And was charged more than I was quoted.

Ohhhhhhhhhh boyyyyy.... I wish I would of just did the work myself...... Didn't really learn anything new and now have three imperfections that look pretty darn bad....



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b0b said:
He's fixing the hood as he didn't burn through there it doesn't seem. I'm anxious to see how it looks tomorrow... Just got home for the day. He had himself and a partner working on the car. He worked great, good techniques. But his partner made me cringe sometimes... Too fast on the buffer, used only one pad for each step and used a not so perfect microfiber.. He worked quick that's for sure... I would of preferred to have the main guy do the whole car but what can ya do?

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Bob, this really sounds like it's going sideways brother. They wet sanded WITHOUT taking paint readings, SERIOUSLY?!?! OMG! That is why I don't wet sand anything at all but just very small areas, and very light, and with 2000 or higher grit.

That in and of itself should have had you throwing the red flags.

I hear ya' tough on the single pad, and less than optimal MF pads. I know a guy that will work an entire car with a single orange pad (if he can). Same guy uses MF pads without air to clean them. Left me to do a car earlier this summer with MF and no air, then got angry with me for switching to foam pads! OTOH he does top notch work for very well heeled clients, and charges a ton to do it. Doesn't mean I'd use one pad or that I am comfortable not cleaning MF pads the correct way, but hey it works for him.

If you have ANY paint that is burned through you need to let him know right away that it is unacceptable, PERIOD. Thing is, if you WERE NOT THERE... you might never know! (Depending on how good they are at covering it up.) If they did it with you standing there, imagine what would happen to the 9 other guys that didn't stay to observe. I doubt that Optimum would want to have a warranty claim from an uninsured installer. (If you catch my drift.)

As for the pricing, some quotes are stated on the inspection form: it is only an estimate. That should have been discussed going in. That you only received XXX from the dealership for the repair and that is what you were going to spend. (Or the XXX plus your XXX for a total amount.)

Thing is, now the DEALER is off the hook. They damaged your paint, you took it to someone else to repair and now they've burned through the paint. Your only recourse now is the detail shop. Opti-Coat is good stuff, but it' there to PROTECT your clear coat, not BE your clear coat.

Can't wait to hear what happened there today. Keep us in the loop dude and hang in there.
 
My bumper was in pretty rough shape to begin with so he said sanding would help flatten out a lot of the little pits, which it did, but at same time now we have this problem... I completely agreed to allow the sanding though.... I saw great before and afters on his website with sanding...

I don't know it just sucks... I was realllly hoping to be squared away after today

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Will the clear coat diminish around the surrounding areas? Trying to understand before I talk to him again.

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